Shipping

It is always our intent to process and ship out orders as quickly as possible. Please see below for some commonly asked questions relating to shipping.

Where will you ship?
The information here is primarily for Counter to Counter to the 9 Provinces in South Africa. We ship to over 200 countries worldwide. All shipping may be subjected to import duties and taxes. Please check with your local authorities prior to ordering. Please contact us for internationally shipping cost.

When it says "Free Shipping on selected items for domestic orders! " what does this mean?
This means the shipping is free in South Africa on selected items.
When ever you see "FREE SHIPPING!" next to a product, it indicates that the selected item will not have any shipping charges.

How long will it take to get to me once it has shipped?
If you are in South Africa, your item will typically take 3-7 business days via SA Post Office Counter to Counter. On international orders it will typically take 3-10 business days via FedEx or SA Post Office. Please do not count weekends.

Will I incur any additional fees shipping outside South Africa?
Yes, orders shipped to destinations outside of South Africa may be subject to additional duties, taxes or import brokerage. Please check your local import requirements prior to ordering as you will be responsible for any charges at the time of your delivery that may be added.

When will my order be processed?
Generally, your order will be processed the next business day from the day you placed it. We will process any orders that come in on a business day before 11:00AM the same business day. Any orders that come into us on Saturday, Sunday or a legal holiday will be processed the Next Business Day.

Will I receive a tracking number for my order?
You will be sent a tracking number via email as soon as the package has been collected by the courier service so you can follow your package in real time! We will not be able to provide a tracking number until the item has actually shipped so if there is a processing time for your item, a tracking number will not be available until the order it ready and shipped.

How do I return (or exchange) an order that I am unhappy with?
All returns and exchanges must receive the approval of a customer service representative before they will be accepted. The representative will assign you an RMA number that is tied to your CreativeSandArt.co.za order number. Contact information for our support department is located on our Contact Us page. Please be sure to indicate your order number and explain the reason you are requesting a refund. Return instructions will be emailed to you and you must follow them in order to expedite your refund. Upon successful receipt of your product, we will refund you the purchase price, less 25% re-stocking fees and any applicable shipping and handling fees.